Limited Furniture Warranty Details

1. This limited warranty is provided by Home Quarters Furnishings and covers manufacturing defects in materials and workmanship only.
2. The warranty period begins on the date of delivery or customer pickup.
3. This warranty applies to the original purchaser only and is non-transferable. The original invoice number is required for all claims.
4. This warranty covers normal residential use only. Commercial use, rental properties, and display or staging use are excluded.
5. Where the original material is no longer produced at the time of repair or replacement, Home Quarters reserves the right to substitute materials of equal or better quality. Replacement fabric, leather, or wood finish may differ in colour and grain from the original.
6. This warranty does not affect the customer's statutory rights under the BC Sale of Goods Act.

Apart from the exceptions above, a single one-year limited warranty applies across all our furniture. Where an individual manufacturer provides longer coverage, the manufacturer's terms apply.

• Initial Creases: Light creases may appear in the fabric or leather from transport. These normally disappear on their own within a few weeks of regular use.
• Cushion Firmness: A new sofa usually feels firmer than showroom models, whose cushions have softened through months of trial. A new piece reaches a similar relaxed feel with everyday use.
• Floor Protection: Use floor protectors under the legs if the sofa sits on hardwood or delicate flooring.

• Proper Use: Do not jump or throw yourself onto the sofa, and do not sit on armrests or backrests.
• Lifting: Move the sofa by lifting from the base. Never push or pull on armrests, and do not drag or tilt it across carpet or uneven floors.
• Even Seating: Use all seating positions evenly. After use, smooth the seat upholstery with your palm and plump back cushions to restore shape.
• Distance from Heat: Keep the sofa at least 50 cm from heat sources (radiators, heaters, dryers, fireplaces), and out of harsh direct sunlight.
• Leather Maintenance: Dust regularly with a clean white dry cloth or soft vacuum attachment. Blot water-soluble stains with diluted mild soap working in a gentle circular motion from outside in, then dry immediately.
• Fabric Maintenance: Dust regularly (including under cushions). Do not use stiff brushes. Dab stains gently with appropriate fabric cleaner.

• Do not allow children or pets to play on or around powered furniture, particularly with footrests extended.
• Ensure the surrounding area is clear before operating recliners, and keep hands and objects away from mechanism openings.
• Keep liquids away from electrical components. Unplug when cleaning or when not in use for extended periods.
• Stop use immediately if cords or plugs show damage or malfunction, and contact our service team.

A mattress warranty protects you against defects in design and construction rather than normal ageing. After years of flexing thousands of times, springs and foam naturally experience gradual softening and settling over a 7 to 10 year lifespan.

• Handles & Stitching: Torn handles, stitching pulled out of handles, or tears in fabric where handles attach.
• Coils & Wires: Coils or wires that are loose, broken, protruding, or ripping through fabric.
• Body Indentations: Body indentations measuring 1.5 inches or greater, where the mattress has been properly and continuously supported.
• Box Spring Structural Defects: Splits in wood frames, persistent squeaks or rattles, bent/loose center support rails, loose wire, or module stapling defects.

• The mattress must be continuously supported by a matching box spring or equivalent on an appropriate bed frame.
• For Queen and King sets, the frame must include a rigid centre support with at least 5 legs extending to the floor, or a rigid center support with at least 5 hardwood cross slats.
• Sagging or body indentations resulting from improper bed frame support are not covered.

• Body indentations of less than 1.5 inches, and normal gradual softening of foam/fillings.
• Any mattress that is stained, soiled, or unsanitary (a waterproof mattress protector is strongly recommended from day one).
• Comfort or firmness preference (comfort is subjective, not a manufacturing defect).
• Damage from liquids, burns, pets, tears, or bending/folding during transport.
• Mattresses where the law tag has been removed, preventing product identification.

• Natural Characteristics of Solid Wood: Wood is a natural living material. Grain variations, knots, subtle color shadings, and mineral streaks are unique natural signatures and part of authentic furniture design.
• Movement & Seasonal Gapping in Wood: Solid wood breathes, expanding and contracting with household humidity. Subtle expansion gaps in table extensions or filler leaves over seasons are natural and expected.
• Natural Markings in Genuine Leather: Real leather possesses natural hallmarks:
  • Brand Marks: Found on virtually every hide, ranging from letters to shapes.
  • Vein Patterns: Visible marble-like markings around neck and spine.
  • Healed Scars: Fine healed surface scars with full leather tensile strength.
  • Wrinkles & Stretch Marks: Natural markings where the skin is loose.
  • Bites & Pin Holes: Tiny natural insect hallmarks that do not affect durability.
• Natural Leather Stretch: Leather naturally softens, flexes, and relaxes with sitting, molding comfortably to your body over time.
• Initial Softening of Cushions: Foam cushions naturally settle and soften by approximately 10%–15% in the initial months of use.
• Directional Pile Shading in Fabrics: Textured fabrics like velvet or chenille display subtle light and dark directional shading depending on how light hits the pile.
• Certified USB Cable Use: Always use manufacturer-certified USB charging cords. Uncertified third-party cables risk electrical overheating and mechanism failure.

• Normal wear and tear, fading, pilling, fabric wrinkling, and natural foam settling over time.
• Decorative aesthetic stitching (covered for 24 hours after delivery).
• Complimentary throw pillows or scatter cushions supplied with certain models.
• Discolouration or staining on headrests from hair products, body oils, or dye transfers from clothing.
• Damage resulting from misuse, overloading, unapproved modifications, self-repair, or unauthorized assembly.
• Damage occurring during customer self-pickup, customer self-transport, or handling by third parties.
• Damage caused by pets, children, sharp objects, liquid spills, burns, smoke, chemicals, or abrasive cleaning products.
• Cracking, warping, or fading from direct sunlight exposure, radiant heat flooring, fireplaces, or extreme humidity.
• Indirect losses including loss of time, income, or inconvenience resulting from repair timelines.
• Merchandise sold As-Is or under clearance final sale terms.

This warranty will be voided in the following circumstances:

• The product is used for commercial, rental, staging, or non-residential purposes.
• Failure to notify Home Quarters in a timely manner, allowing damage to worsen over time.
• The product has been altered, modified, or repaired by unauthorized third parties.
• Damage occurs during or after self-pickup and self-transport by the customer.
• Inadequate maintenance, improper chemical treatment, or heavy staining/soiling.

• Inspection upon arrival: Inspect all merchandise carefully before signing the delivery receipt.
• Signed receipt: A signed delivery slip without annotations confirms items arrived complete and in acceptable exterior condition.
• 24-Hour reporting window: Report any visible transit damage or shortages within 24 hours of delivery, with accompanying photographs.
• Outside Greater Vancouver: For freight orders shipped outside Greater Vancouver via third-party carrier, inspection before signing is mandatory, and return/warranty freight is customer-arranged.

Parts availability: Mechanical and electrical parts (motors, switches, power transformers, connecting legs) are stocked locally for fast turnaround. Custom fabric covers, leather covers, and custom padding ordered from overseas manufacturers may require additional lead time.

• Greater Vancouver: In-home warranty labour and replacement parts are provided free of charge during the applicable warranty term.
• Outside Greater Vancouver: In-home service visits are unavailable. Customers arrange transport of items to our designated local warehouse; return shipping costs are the customer's responsibility.
• Non-warranty evaluations: If inspection determines an issue is non-covered or caused by accidental damage, standard service call and part fees will be quoted in advance.
• Unsubstantiated calls: If no defect is found or the proposed remedy is declined, travel and diagnostic costs incurred are payable by the customer.

• Maintain consistent indoor humidity between 40% and 60% and protect pieces from direct radiant heat or harsh sunlight.
• Wipe wood surfaces with a dry microfiber cloth; use coasters and felt pads under lamps and heavy decor.
• Always lift furniture when repositioning; never drag across flooring or carpets.
• Blot liquid spills immediately with a dry cloth rather than rubbing.
• Avoid placing excessive weight or point-loads on drawer slides, open doors, and lift mechanisms.