Satisfaction Guarantees, Returns and Exchanges

At Home Quarters, we have a easy process for you to return the products if you are dissatisfied with your purchase. Please check below to view the details of the terms and conditions of our return and refund policy. We ensure an easy and smooth return or exchange process, much better than others.

Hassle-Free 7-Day Returns for Online Purchase

Our return policy ensures a hassle-free experience for customers:

Returns and Refunds:

We offer a hassle-free return policy for customers who are not satisfied with their purchase. If you qualify for a return, you are also eligible for a refund, subject to the exceptions and conditions outlined below for returns and refunds. Please consult the subsequent sections for detailed information on refund and return eligibility.

Refund Eligibility:

To be eligible for a full refund, please initiate your return request within seven(7) days the order date. The refund amount will exclude any fees associated with delivery, assembly, delivery timing, delivery location paid at the time of the original order as well as repacking.

Exceptions to Returns:

While most of our products are eligible for return, there are some exceptions, including:

  • Customized by the customer
  • Beds and mattresses
  • Damaged, discolored, or with odors, etc.
  • Products explicitly labeled as "Final sale", "As is", "Floor model", "Clearance", etc.
  • Delivery and assembly fee (both to-door and white-glove) once a delivery attempt has made
  • Products have been assembled by customers, instead of assembled by our professional team, will void eligibility for returns.
  • For self-pickup items, customer must inspect items before leaving the warehouse or showroom. We do NOT accept return of damaged items after they are picked up. So please make sure you inspect the items thoroughly at the warehouse or showroom before picking up the items.

Return Condition:

For products to qualify for return, they must be unused, undamaged, in a resalable condition, and in their original packaging, fully intact. Home Quarters reserves the right to determine whether an item is suitable for return and retains the discretion to reject returns deemed unfit.

Customers must arrange their own delivery to return products to our warehouse. If a delivery is required for the exchange, an additional delivery fee will be charged.

Note that if the original packaging is missing, an additional $99 repackaging fee per item will be applied.

Return and Exchange for In-Store Purchase

Cancellation of Orders Placed in Store

We are happy to accept cancellation of order if the cancellation is made within 3 days of order. If the cancellation is made after 3 days of order, the deposit can only be converted to store credit OR a 15% of the order amount will be charged for cancellation.

Return After Delivery/Pickup for Orders Placed in Store

We are happy to accept return or exchange as long as a request is received within 3 days of delivery/pickup of the item and is returned in its original packaging, undamaged and unused. All returned items will be inspected, and are subjected to a restocking fee (20% of the order amount). If the original packaging is missing, an additional $99 will be charged. Please note that any service fee already incurred (e.g., delivery and assembly) cannot be refunded.

Exchanges

Exchanges are available within 7 days of the order date. Beyond this period, exchanges are considered returns, and new items must be purchased. Customers must arrange their own delivery to return products to our warehouse. If a delivery is required for the exchange, an additional delivery fee will be charged.

All exchanges must be in new condition and in their original packaging. If the original packaging is not available, a $99 repackaging fee per item will be applied.

Financing

By selecting financing options for your purchase, including but not limited to providers such as Flexiti, you agree that all financing orders or transactions are fulfilled directly by the financing provider. Once an order is placed and approved through financing, it is considered a final sale. As such, financed orders are non-refundable, and returns or cancellations are not permitted.

Please note that this financing condition overrides any other refund or cancellation policies we may have in place.