Cancellation, Return & Exchange Policy

If you're not completely satisfied, we'll work with you to find a solution. At Home Quarters Furnishings, your comfort extends beyond the furniture.

Cancellation of In-Store Orders

You may cancel your order within 48 hours of the invoice date for a full refund of your deposit.

After 48 hours, your order is confirmed. If you cancel a confirmed order, you may choose either an in-store credit for the full amount paid, usable at any Home Quarters location; or a refund of the amount paid, less a 20% restocking fee.

Orders placed using financing options become non-refundable once financing is approved, regardless of the 48-hour window.

All rush orders, special orders, and express deliveries are non-refundable and non-exchangeable once placed.

Online Orders

Online orders are first reviewed by Home Quarters for product availability.

If the product is in stock, your order is considered confirmed upon our confirmation. Cancellation of a confirmed order is subject to the same terms as in-store orders above.

If the product is not in stock, we will contact you with an estimated time of arrival. At that point, if the wait is not suitable, you may cancel for a full refund. Once you confirm the wait is acceptable, the order is considered confirmed and the standard cancellation terms apply.

Return / Exchange After Delivery

Within 3 calendar days of the delivery date, you may return delivered item(s) for an exchange (of equal or higher value) or an in-store credit.

Items must be unused and in their original condition and original packaging. Inspecting the item upon delivery does not count as use.

Any service fees already incurred (e.g., delivery, assembly) are non-refundable, and an additional pick-up charge applies for the collection of returns or exchanges.

To initiate a return or exchange, contact the store where your purchase was made within the 3-day window so the request can be documented.

White Glove Delivery

If your order includes "Delivery-White Glove" service, you agree that our delivery team will unpack your item(s) and remove all packaging materials as part of the service.

Because unpacked items and items without their original packaging are not eligible for return or refund, White Glove delivered items are final sale upon completion of delivery. Please inspect your items with the delivery team before they leave.

Refund Processing

Payments made by cash or cheque are refunded by cheque within 14 business days.

Payments made by credit card are refunded within 5 business days, back to the same credit card used for the purchase. Refunds cannot be issued to a different card or in a different payment method.

Final Sale Items

The following are final sale and cannot be cancelled, returned, or exchanged:

Items marked "final sale," "as-is," "staging furniture sale," or with similar tags, and all sale, clearance, or discounted items

Special order items — any item not in stock at the time of purchase

Customized products

Mattresses and sofabeds

Showroom samples and floor models

Items unpacked or no longer in their original packaging, including items delivered with White Glove service

All self-pickup orders — any item picked up by the customer from our showroom or warehouse, including any item damaged after leaving the store

Any product that requires assembly, whether assembled by Home Quarters or by the customer

Any product that requires transfer between our showrooms or warehouses to fulfil your order

Please inspect all self-pickup items carefully before leaving our premises, as they cannot be returned or exchanged afterward.

Nationwide Delivery

For deliveries outside our local delivery zone, items may be delivered by a third-party carrier. Please inspect all items before signing the receiving documents. Any damage must be noted on the delivery receipt at the time of signing in order to be honoured; we cannot be held liable for damage after the product leaves our warehouse.

Home Quarters cannot service products located outside our local delivery zone. Customers are responsible for all costs associated with transporting the product back to Home Quarters for warranty repairs. If you return an eligible product from outside our local delivery zone, you are responsible for all shipping costs.